1. Information We Collect
Contact Information
Name, email address, telephone number, billing address, shipping address and information voluntarily provided in communications.
Order Information
Products, order number, order value, shipping method, delivery information, returns, refunds, exchanges and customer-service history.
Payment Information
Payments are processed by authorized third-party providers. SouthPaws generally does not receive or store complete payment-card numbers. We may receive payment status, transaction identifiers, payment-method type, billing information and fraud or risk information.
Device and Usage Information
IP address, browser, device type, operating system, referring website, pages viewed, approximate location, access time and website interactions may be collected automatically.
2. How We Use Information
Information may be used to process and fulfill orders, process payments, arrange shipping, provide tracking, manage returns and refunds, answer questions, prevent fraud, maintain security, improve the website, keep business records, communicate important order information, comply with law, resolve disputes and enforce policies.
3. Payment and Financing Providers
When you select a payment, installment, financing or BNPL option, information necessary to process the transaction may be shared with that provider. Providers may independently perform identity verification, fraud screening, eligibility or credit-related evaluations under their own privacy notices. SouthPaws does not control their independent decisions.
4. Service Providers
Information may be shared with providers performing legitimate functions such as payment processing, fulfillment, shipping, hosting, fraud prevention, security, customer communications, analytics, information technology and professional services. We provide information reasonably necessary for the applicable purpose.
5. Shipping Providers
Information necessary to deliver an order may be shared with carriers and fulfillment providers, including customer name, delivery address, telephone number, email, package information and delivery instructions.
6. Cookies and Similar Technologies
Cookies may support the shopping cart, preferences, checkout, security, fraud prevention, performance and analytics. Browser settings can generally block or delete cookies, but disabling essential cookies may affect website or checkout functionality.
7. Analytics
Analytics technologies may collect page views, device information, approximate geography, traffic sources and website interactions to help improve performance, product presentation and usability.
8. Marketing Communications
If you voluntarily subscribe, SouthPaws may send product or company updates. You may unsubscribe through the mechanism included in the message. Transactional messages about an order, payment, return, security matter or support request are not promotional communications.
9. SMS Communications
If SMS is offered and you consent, SouthPaws may send messages consistent with that consent. Message and data rates may apply. Marketing-text consent is not a condition of purchase, and promotional SMS can be stopped using the instructions in the message.
10. Fraud Prevention and Security
Information may be used to detect fraudulent transactions, unauthorized payments, account misuse, identity abuse, website attacks and other harmful activity. Information may be shared with payment providers, fraud-prevention services, financial institutions or law enforcement where reasonably necessary and legally permitted.
11. Legal Disclosures
Information may be disclosed to comply with law or valid legal process, meet regulatory requirements, protect legal rights, investigate fraud, protect customers or others, and enforce agreements and policies.
12. Business Transfers
If SouthPaws participates in a merger, acquisition, financing, restructuring, asset sale or similar transaction, personal information may be transferred as part of that transaction subject to applicable law.
13. Data Retention
Information is retained as reasonably necessary for order fulfillment, customer service, accounting, tax, fraud prevention, dispute resolution, legal compliance and agreement enforcement. Periods vary by the information and applicable requirements.
14. Data Security
SouthPaws uses reasonable administrative, technical and organizational safeguards. No internet transmission or electronic storage system can be guaranteed completely secure. Customers should protect account credentials and report suspected unauthorized access.
15. Children’s Privacy
The website is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If discovered, reasonable steps will be taken to delete it.
16. Your Privacy Choices and Rights
Depending on residence and applicable law, you may have rights to request access, correction, deletion or information about use or disclosure. Some information may be retained for legitimate business, fraud-prevention, tax, accounting, contractual or legal purposes. Submit requests to support@southpaws.shop. We may verify identity before completion.
17. U.S. State Privacy Rights
Residents of certain states may have additional rights. Where applicable, SouthPaws will honor legally valid requests under applicable requirements. A privacy request will not result in unlawful discrimination.
18. Do Not Track
Because there is no universally accepted technical standard, the website may not respond to all Do Not Track signals. SouthPaws will comply with legally required browser-based privacy preference signals where applicable.
19. Third-Party Websites
The website may link to independent third-party services. SouthPaws is not responsible for their privacy practices. Review an external service’s privacy notice before providing information.
20. Changes to This Privacy Policy
This Policy may be updated to reflect business, website, technology or legal changes. The current version will be posted with an updated effective date.
21. Contact Us
SouthPaws
1003 Angle Rd
Dunedin, FL 34698
United States
Email: support@southpaws.shop
Phone: (347) 262-8299